Privacy & Cookes Notice

Effective date: 12 September 2025

This notice explains how Helen Whincup Counselling (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use this website. It applies only to information collected through this site, not to counselling records (which are covered in our client agreement).

1. Who We Are

Helen Whincup Counselling

c/o Bridge of Allan Counselling, 88 Henderson Street, Bridge of Allan, Stirling, FK9 4HA

Email: helenwhincupcounselling@gmail.com

2. Information We Collect Through This Website

  • Contact details you provide (name, email, phone number, message) when you use the contact form or email us directly.

  • Technical data collected automatically through Squarespace website hosting (essential cookies that keep the site running).

We do not use analytics, advertising, or tracking cookies.

3. How We Use This Information

  • To respond to your enquiry and communicate with you.

  • To ensure the website functions securely and properly.

Our lawful basis for processing is legitimate interests (responding to enquiries and operating the website).

4. Data Sharing

We do not sell or rent your data. We use Squarespace to host this website; Squarespace may process data as part of providing their service. Data may be stored outside the UK, in which case appropriate safeguards are applied.

5. Data Retention

  • Enquiry emails/form submissions: normally kept for up to 12 months unless you become a client.

  • Essential cookies: last only for the duration needed for the site to function.

6. Your Rights

You have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request deletion (where applicable).

  • Restrict or object to processing.

To exercise these rights, contact us (see Section 1). If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk

Tel: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

7. Cookies

This website uses only essential cookies set by Squarespace. These enable basic site functions and security. They do not track your browsing elsewhere and cannot be switched off within the site. You can adjust your browser settings to block them, but some parts of the site may not work correctly.

8. Changes

We may update this notice from time to time. Any changes will appear on this page with a new effective date.